At Zen Services, we believe that patient care should be the primary focus for our providers. The financial prosperity of any office depends on how strong their back office processes are. Here at Zen, we take pride in providing billing services which allow for maximum reimbursement for the patient care provided. No money is left uncollected.
We also believe that every clean claim submitted results in faster cash flow. We ensure every claim submitted has an active insurance policy. Checking for accurate ICD/CPT/Modifier combination is critical before submitting the claim. Every unpaid claim should be followed on/before the 30th day after submission. There should be no more than 5% of your overall A/R beyond 90 days. The clearinghouse rejection log, as well as denials, should be checked and addressed DAILY.
Nowadays, the Patient collection is another important aspect of practice revenue. We firmly believe that patient portion should be collected at the time/before the service. As part of our Revenue Cycle Management, our daily appointment reminders help offices collect the money upfront. We follow up with patients routinely to ensure payment is made. The patient starts receiving calls after the second statement and they also get an SMS right before their appointment, reminding them to bring the balance to office.
For the last 5 years, our focus has been to help our practices to achieve financial success.