Most practices don't lose money on athenahealth because the software is broken. They lose money because of small, repeatable habits that never get corrected, a missing modifier here, a charge that never gets entered there, a denial that sits untouched for six weeks. Add those up over a year, and you're looking at tens of thousands of dollars that never should have left the table. I've reviewed enough revenue cycles to know that athenahealth is a capable platform. It has stron
